Privacy Policy
Effective Date: 12 July 2026
At Swadikah Holidays LLP ("Swadikah", "we", "our", or "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit www.swadikah.com or use our services.
1. Information We Collect
• Personal information: name, email, phone number, city/state, travel preferences, number of travellers, travel dates, budget and other information voluntarily provided, which are voluntarily shared by customers.
• Booking information: passenger names, date of birth, passport details (where required), flight details, hotel preferences and special requests.
2. How We Use Your Information
We use your information to prepare customised itineraries, process bookings, coordinate with hotels, airlines, transport providers, activity operators and destination management companies (DMCs), respond to enquiries, provide support, improve our services and comply with legal obligations.
3. Cookies and Similar Technologies
Our website uses cookies and similar technologies to improve your browsing experience. We use Meta Pixel to understand website traffic, measure advertising performance and improve our marketing campaigns. You may disable cookies through your browser settings.
4. Information Sharing
We share information only when necessary with hotels, airlines, transport providers, activity providers, Thailand DMCs, payment service providers and government authorities where legally required.
5. International Data Transfers
As a Thailand specialist, booking information may be shared with travel partners located in Thailand solely to provide the requested services.
6. Data Security
We implement reasonable administrative and technical safeguards to protect your information. However, no electronic system can be guaranteed to be completely secure.
7. Data Retention
We retain information only as long as necessary to fulfil bookings, provide support, meet legal obligations and resolve disputes.
8. Third-Party Services
Our website may contain links to Meta, WhatsApp, Google Maps and other third-party websites. We are not responsible for their privacy practices.
9. Children's Privacy
Our services are not directed toward children under 18 without the involvement of a parent or legal guardian.
10. Your Rights
You may request access to, correction of or deletion of your personal information where legally permissible.
11. Changes to this Privacy Policy
We may update this policy from time to time. The latest version will always be available on our website.
Contact Us
Swadikah Holidays LLP
Website: www.swadikah.com
Email: compliance@swadikah.com