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TERMS & CONDITIONS

Swadikah Holidays LLP

Effective Date: [15/07/2026]

These Terms & Conditions ("Terms") govern all bookings, quotations, itineraries, travel arrangements, consultations, reservations and services provided by Swadikah Holidays LLP ("Company", "we", "our", "us").

By requesting a quotation, making a booking, paying any amount, accepting an itinerary or using any service offered by Swadikah Holidays LLP, the customer confirms that they have read, understood and agreed to these Terms.

 

1. Nature of Services

Swadikah Holidays LLP specializes in travel planning, destination consultation, itinerary design and travel booking assistance.

The Company acts only as an intermediary between travellers and independent third-party service providers.

These include, but are not limited to:

• Airlines

• Hotels

• Resorts

• Villas

• Cruise operators

• Ferry operators

• Tour operators

• Activity providers

• Transportation companies

• Visa facilitation agencies

• Insurance companies

• Forex merchants

• Telecom Providers

• Restaurants

• Government authorities

Each supplier operates independently and remains solely responsible for the services they provide.

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2. Booking Confirmation

A booking shall be considered confirmed only after:

• receipt of the required advance payment;

• written confirmation issued by Swadikah Holidays LLP; and

• confirmation from the relevant third-party suppliers.

Until confirmation is issued, quotations and prices remain subject to availability and change.

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3. Prices

All prices quoted are subject to:

• availability;

• airline fare revisions;

• hotel rate changes;

• exchange rate fluctuations;

• fuel surcharge revisions;

• government taxes;

• airport taxes;

• tourism fees;

• supplier price revisions.

The Company reserves the right to revise prices before final confirmation.

 

4. Passport Responsibility

The traveller is solely responsible for ensuring:

• passport validity;

• passport condition;

• sufficient blank pages;

• compliance with destination country passport requirements.

Swadikah Holidays LLP shall not be responsible for any travel denial resulting from passport deficiencies. However, as a goodwill gesture, upon request, Swadikah Holidays LLP will provide necessary consultancy supports (without responsibility) in such cases, to the best of their capacity.

 

5. Visa Disclaimer

Visa approval remains entirely at the discretion of the respective Embassy, Consulate or Immigration Authority.

Swadikah Holidays LLP:

• does not issue visas;

• does not influence visa decisions;

• cannot guarantee visa approval;

• shall not be liable for visa refusal, delay or cancellation.

Visa fees, processing fees and service charges remain non-refundable unless specifically refunded by the issuing authority. However Swadikah Holidays LLP will provide necessary consultancy support upon request, without holding any responsibility.

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6. Travel Insurance

International travel involves inherent risks.

Customers are strongly encouraged to obtain comprehensive travel insurance covering:

• medical expenses;

• emergency evacuation;

• trip cancellation;

• trip interruption;

• baggage loss;

• passport loss;

• flight cancellation;

• personal liability;

• accidental death.

Swadikah Holidays LLP shall not be liable for losses that could have been covered by travel insurance.

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7. Customer Information

Customers are solely responsible for ensuring that all information provided is accurate, including:

• names exactly as per passport;

• passport number;

• passport expiry date;

• nationality;

• date of birth;

• contact information;

• special requests.

Any costs arising from incorrect information shall be borne entirely by the customer.

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8. Medical Fitness

Travellers are responsible for ensuring they are medically fit to travel.

Customers with existing medical conditions, pregnancy, mobility limitations or other special requirements must inform Swadikah Holidays LLP before booking.

Failure to disclose relevant information may result in denial of services by suppliers, for which the Company shall bear no responsibility.

 

9. Force Majeure

Swadikah Holidays LLP shall not be liable for any cancellation, delay, disruption, loss, additional expense or inability to perform contractual obligations resulting from events beyond its reasonable control.

Force Majeure events include, but are not limited to:

• floods;

• earthquakes;

• cyclones;

• tsunamis;

• hurricanes;

• storms;

• landslides;

• volcanic eruptions;

• epidemics;

• pandemics;

• disease outbreaks;

• government restrictions;

• travel advisories;

• lockdowns;

• airport closures;

• airspace closures;

• border closures;

• quarantine regulations;

• immigration restrictions;

• customs actions;

• war;

• terrorist acts;

• civil unrest;

• riots;

• strikes;

• labour disputes;

• supplier insolvency;

• technical failures;

• utility failures;

• cyber-attacks;

• internet outages;

• airline operational issues;

• ferry suspension;

• weather conditions;

• acts of God;

• or any other circumstance beyond the reasonable control of the Company.

 

10. Third-Party Suppliers

All transportation, accommodation, sightseeing, activities and related services are provided by independent suppliers.

Swadikah Holidays LLP shall not be liable for:

• negligence;

• misconduct;

• delays;

• cancellations;

• overbooking;

• bankruptcy;

• insolvency;

• accidents;

• injuries;

• death;

• property loss;

• baggage damage;

• theft;

• service deficiencies;

• schedule changes;

• operational failures.

The liability for such services remains solely with the respective supplier. In case of disruption or any issue swadikah holidays LLP will provide necessary supports in compliance with service providers policy, without any further responsibility.

 

11. Flight Schedule Changes

Airlines may:

• delay flights;

• reschedule flights;

• cancel flights;

• change aircraft;

• modify baggage policies;

• change seating arrangements.

These decisions are solely made by the airline.

Swadikah Holidays LLP has no control over such decisions.

 

12. Hotel Changes

Hotels may:

• overbook rooms;

• change room categories;

• undergo maintenance;

• temporarily close facilities;

• cancel reservations.

Equivalent alternatives may be arranged wherever reasonably possible.

 

13. Itinerary Changes

The Company reserves the right to modify itineraries where necessary due to:

• weather;

• operational reasons;

• local festivals;

• government restrictions;

• supplier issues;

• safety concerns;

• unforeseen circumstances.

Such modifications shall not constitute breach of contract.

 

14. Optional Tours & Adventure Activities

Adventure activities are undertaken entirely at the traveller's own risk.

Examples include:

• scuba diving;

• snorkeling;

• parasailing;

• ATV rides;

• rafting;

• hiking;

• ziplining;

• jet skiing;

• skydiving;

• bungee jumping;

• boating;

• wildlife excursions.

The Company assumes no responsibility for injuries, accidents or fatalities arising from participation.

 

15. Immigration & Customs

Entry into any country is solely at the discretion of Immigration Authorities.

Swadikah Holidays LLP shall not be liable for:

• denied boarding;

• denied entry;

• deportation;

• customs seizure;

• fines;

• quarantine;

• detention;

• immigration refusal.

 

16. Local Laws

Travellers must comply with all laws, customs and regulations of the destination country.

Any penalties, arrests, deportation or prosecution arising from violation of local laws shall remain the sole responsibility of the traveller.

 

17. Customer Conduct

Swadikah Holidays LLP reserves the right to terminate assistance without refund if the traveller:

• behaves abusively;

• threatens staff;

• damages property;

• violates laws;

• harasses other travellers;

• engages in violent conduct;

• consumes prohibited substances where illegal.

All resulting expenses shall be borne by the traveller.

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18. Refund Policy

Refunds shall be governed by:

• airline policies;

• hotel policies;

• ferry operator policies;

• activity provider policies;

• visa authority policies.

The Company shall refund only amounts actually received back from suppliers after deduction of applicable service charges, administrative expenses, banking charges, foreign exchange losses, payment gateway charges and taxes, such schedule of charges will be mentioned in the refund invoice, wherever applicable.

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19. Cancellation by Customer

Cancellation charges shall be determined according to the applicable supplier policies.

The Company's professional consultation fees, planning fees and administrative charges are non-refundable once services have commenced.

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20. Cancellation Due to Force Majeure

Where travel is affected by Force Majeure, refunds shall be subject solely to the refund policies of the respective suppliers.

Swadikah Holidays LLP shall not be liable to compensate customers for indirect or consequential losses arising from such events.

 

21. Limitation of Liability

To the fullest extent permitted under applicable law, the aggregate liability of Swadikah Holidays LLP for any claim arising from any booking shall not exceed the total professional service fees actually received by the Company for the affected booking.

The Company shall not be liable for:

• indirect damages;

• consequential damages;

• loss of enjoyment;

• mental distress;

• emotional suffering;

• missed events;

• missed business opportunities;

• missed cruises;

• missed connections;

• missed weddings;

• missed meetings;

• loss of profits;

• loss of income;

• reputational damage;

• punitive damages;

• incidental expenses.

 

22. Indemnification

The customer agrees to indemnify, defend and hold harmless Swadikah Holidays LLP, its partners, designated partners, directors, officers, employees, consultants, affiliates, representatives and agents against any claims, actions, proceedings, damages, liabilities, penalties, losses, costs and expenses (including reasonable legal fees) arising out of:

• breach of these Terms;

• negligence or misconduct by the customer;

• violation of any law or regulation;

• Crime conducted by any other party, not directly related to Swadikah Holidays LLP.

• inaccurate or misleading information provided by the customer;

• acts or omissions of the customer or accompanying travellers.

 

23. Intellectual Property

All itineraries, travel plans, brochures, website content, pricing structures, photographs, graphics and other materials prepared by Swadikah Holidays LLP remain its intellectual property and may not be copied, reproduced, distributed or commercially used without prior written permission.

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24. Privacy

Personal information collected by Swadikah Holidays LLP shall be used only for the purpose of providing travel-related services, complying with legal obligations and communicating with customers.

The Company will not intentionally disclose customer information except where required by law or necessary for fulfilling travel arrangements.

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25. Photography & Marketing

During travel, photographs or videos may occasionally be captured by Company representatives or local partners.

Unless the customer explicitly objects in writing before the commencement of the trip, the customer grants Swadikah Holidays LLP a non-exclusive, royalty-free, worldwide licence to use such photographs or videos for promotional, advertising, website, social media and marketing purposes.

No personal information beyond first name and city of residence shall be published without separate consent.

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26. Electronic Communications

Emails, WhatsApp messages, invoices, itineraries, quotations and digital confirmations issued by Swadikah Holidays LLP shall be deemed valid written communications.

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27. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India.

Subject to applicable consumer protection laws, any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts at Noida, Uttar Pradesh, India.

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28. Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall continue in full force and effect.

 

29. Entire Agreement

These Terms constitute the entire agreement between the customer and Swadikah Holidays LLP with respect to the services provided and supersede all prior discussions, representations or understandings relating to the booking.

 

30. Acceptance

Payment of any advance, balance payment, confirmation of any itinerary, acceptance of any quotation, commencement of travel or use of any service provided by Swadikah Holidays LLP shall constitute full and unconditional acceptance of these Terms & Conditions.